Who We Are

"We", "us", and "our" mean HRE4U CIC and, where the context requires, people authorised to act on its behalf.

HRE4U CIC

Company Number: 16856183

Definitions

• "Online Services" means any website, online tool, platform, feature, or digital service operated by HRE4U CIC.
• "Materials" means any content or resources we provide, including text, tools, articles, images, downloads, printed resources, and materials available through our Online Services or in our physical spaces.
• "Café" means an HRE4U CIC community support session, pop-up, or similar in-person space, whether or not refreshments are provided.
• "User" means anyone who accesses, uses, attends, or interacts with our Online Services, cafés, pop-ups, events, tools, or other services.

Acceptance of Terms

By accessing or using our Online Services, tools, cafés, pop-ups, events, or other services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

Updates

We may update these Terms & Conditions from time to time. The latest version will always be published on this page, and We will aim to make any significant changes clear. By continuing to use our services after an update takes effect, you agree to the revised Terms.

What We Offer (and What We Do Not)

HRE4U provides information, Materials, wellbeing tools, calm spaces, community events, peer-style support, signposting, referrals, and access to selected independent services and professionals.

Where independent professionals or organisations provide advice or support through HRE4U, they are responsible for the advice they give, any follow-up they arrange, and any professional relationship they create. HRE4U CIC facilitates access to these services but is not responsible for the professional advice provided.

HRE4U itself does not provide medical treatment, counselling, therapy, clinical assessment, diagnosis, emergency response, or other regulated professional advice. Our support is non-clinical and is not a substitute for emergency or specialist services.

Using HRE4U does not create a professional relationship between you and HRE4U CIC. Any professional relationship is created directly between you and the independent provider.

Information and Guidance

Unless advice is being provided directly by an independent qualified professional, all Materials, information, guidance, tools, and support provided by HRE4U CIC are for general information, education, and support only. They are intended to help you understand a topic, consider your options, and access appropriate support, but are not a substitute for personalised professional advice.

Our team will only provide information, guidance, or support appropriate to their role and level of training. Where specialist or regulated advice is required, we will aim to refer you to, or help you access, an appropriately qualified independent professional or organisation.

If you're unsure where to get the right support, please get in touch. We'll do our best to help you find an appropriate professional or organisation for your needs.

Age & Location

We are primarily an adult service. Our Online Services, Materials, cafés, pop-ups, events, and support spaces are intended for people aged 18 or over.

People under the age of 18 may only attend our services in exceptional circumstances and with the prior approval of the Safeguarding Lead (or their authorised deputy), subject to the Safeguarding Policy and any conditions considered necessary.

Where a person under the age of 18 attends one of our services, they must remain accompanied by and under the supervision of a parent, guardian, or other responsible adult at all times, unless otherwise agreed by the Safeguarding Lead.

We are based in the United Kingdom, and our Online Services, Materials, and services are intended primarily for use within the UK. If you access our Online Services from outside the UK, you are responsible for ensuring your use complies with any applicable local laws.

User Accounts

Some Online Services allow you to save information or access personalised features. To use these features, you may need to create an account.

If you create an account, you agree to provide accurate information, keep your login details secure, and accept responsibility for any activity carried out through your account.

By creating an account, you confirm that you have read and accepted these Terms & Conditions and our Privacy Policy.

Your password is securely hashed before it is stored and cannot be viewed by us.

You may delete your account at any time. When you do, We will delete or anonymise your personal information where possible, although We may keep certain information where the law requires it or where it is necessary to protect HRE4U CIC, our users, or others.

If you choose to subscribe to our newsletter or other updates, We may contact you by email with information about HRE4U CIC, including news, events, resources, and opportunities to get involved. Subscribing is entirely optional, and you may unsubscribe at any time using the link provided in our emails.

We manage our mailing system ourselves and do not sell, rent, or share your email address with third parties for their own marketing purposes.

We may suspend, restrict, or close an account where reasonably necessary to protect users, safeguard our systems, prevent misuse, comply with legal obligations, or enforce these Terms.

For more information about how We collect, use, store, and protect personal information, please see our Privacy Policy.

Safety, Confidentiality, and Safeguarding

We aim to provide spaces that are safe, respectful, welcoming, and supportive for everyone.

We respect your privacy and handle information with care. However, confidentiality is not absolute. Where We believe there is a risk of harm to you or another person, or where safeguarding concerns arise, We may share relevant information with appropriate services or organisations where necessary to help protect someone.

We are not an emergency service and cannot provide an immediate or clinical crisis response. We cannot guarantee an immediate response to messages, emails, or requests for support.

If you or someone else is in immediate danger, call 999 immediately.

Our work phone numbers, messaging services, and some email accounts may be accessed by more than one authorised team member. Access is limited according to role and is only permitted where reasonably necessary to respond, provide support, manage safeguarding, or operate our services. Further details are available in our Privacy Policy.

For full details of how We approach safeguarding, confidentiality, and information sharing, please see our Safeguarding Policy.

Cafés and Community Spaces

We aim to provide calm, welcoming, and community-based spaces where people can access support, information, activities, and connection.

Attendance is voluntary, and you are free to leave at any time. If We believe there is an immediate safeguarding concern, We may ask you to remain briefly while We seek appropriate help. However, We do not detain people.

People who appear to be under the influence of alcohol or drugs may still be supported where it is safe to do so. If We believe someone is unable to keep themselves or others safe, We may refuse entry, ask them to leave, or end the session.

We expect everyone using our community spaces to behave respectfully. We may refuse entry, withdraw support, or ask someone to leave where behaviour is abusive, threatening, discriminatory, sexually harassing, unsafe, seriously disruptive, or otherwise negatively affects others.

Animals are welcome in our community spaces, especially dogs. However, We may restrict or refuse animals where reasonably necessary to protect the comfort, safety, and wellbeing of those present or to meet the requirements of the venue. This does not affect our responsibility to make reasonable adjustments for disabled people, including in relation to assistance dogs.

You remain responsible for your personal belongings. We are not responsible for items that are lost, stolen, or damaged.

Where food and drinks are available, they are offered on a pay what you can basis. There is no obligation to contribute, and everyone is welcome regardless of whether they are able to do so. If you would like to support us, contributions can be made in person at the café or online via our Donate page. Availability may vary between sessions.

Some of our cafés, events, or community activities may take place in churches or other venues operated by independent organisations. Unless We clearly state otherwise, HRE4U CIC is independent from the venue and is not part of, operated by, or affiliated with any church or religious organisation.

We aim to make our cafés, events, and community spaces as accessible and inclusive as reasonably possible. Accessibility features may vary between venues. If you have any accessibility requirements, please contact us before attending and We will do our best to help. Further information is available in our Accessibility Policy.

Photography and Media

We may occasionally take photographs or videos during our cafés, community spaces, events, or other activities for use on our website, social media, printed materials, and other promotional content.

Where possible, photographs focus on activities or the environment rather than identifiable individuals.

If you may be clearly identifiable, We will normally ask for your permission before using the image. If you would prefer not to appear in photographs or recordings, please let a member of the team know and We will respect your wishes wherever reasonably possible.

If you later decide you would like an image of yourself removed, please contact us. We will remove it wherever reasonably possible.

Tools, Downloads, and Physical Items

We may provide Materials to support your wellbeing, learning, or use of our services.

You are responsible for how you use any Materials We provide. We are not responsible for harm caused by misuse, modification, or use outside any guidance provided.

Wi-Fi, Charging, Devices, and Printing

We may provide Wi-Fi, charging facilities, power banks, tablets, printers, or other equipment for use in our community spaces.

You use any equipment or internet access at your own risk and remain responsible for your own devices, accounts, passwords, and personal information.

We do not routinely monitor how Wi-Fi or equipment is used. However, where reasonably necessary to protect safety, safeguarding, security, or to prevent illegal or inappropriate use, We may supervise or restrict access.

Illegal, abusive, or unsafe use of Wi-Fi, devices, or equipment may result in access being withdrawn or you being asked to leave the session.

Where We believe equipment, Wi-Fi, or facilities are being used for illegal activity or in a way that creates a safeguarding or security concern, We may immediately withdraw access, ask you to leave, and share relevant information with appropriate authorities or organisations where necessary.

Donations & Payments

We may accept monetary donations, donations of goods or other items, raffle prizes, deposits, and other contributions to support HRE4U CIC's work and community activities. Payments are processed securely by trusted third-party payment providers. We do not store or have access to your full payment card details.

Payments are only considered successful once they have been authorised and processed by the payment provider. If a payment fails, is declined, or is interrupted, it will not be completed.

Unless a specific activity clearly states otherwise, donations and payments must be made by individuals aged 18 or over, or by someone authorised to make the payment. Different age requirements may apply to certain regulated fundraising activities and will be stated in the relevant rules.

Unless otherwise agreed, donations of goods, equipment, clothing, raffle prizes, or other items become the property of HRE4U CIC. We may use, distribute, recycle, sell, auction, or otherwise dispose of donated items in any reasonable way to support our work and community activities.

Unless stated otherwise, donations are voluntary and are normally non-refundable. However, We may provide a refund where required by law or where a genuine error has occurred, such as a duplicate payment or technical issue.

If you choose to have your donation acknowledged publicly, We may use the name or message you provide for that purpose. If you later change your mind, please contact us and We will remove or anonymise the acknowledgement wherever reasonably possible.

For information about how We handle personal data relating to donations and payments, please see our Privacy Policy.

Affiliate Links

Some parts of our Online Services may include affiliate links. If you choose to use these links, We may receive a small commission at no additional cost to you.

We only recommend products or services that We believe may be helpful to our users. However, you are responsible for deciding whether a product or service is suitable for your own needs.

Products and Merchandise

We may occasionally offer products, merchandise, printed resources, wellbeing items, or other goods for sale through our Online Services or at our cafés, events, and community spaces.

Prices will be clearly displayed before purchase where applicable. Unless We state otherwise, payment must be made before items are provided or taken.

If you believe an item is faulty, damaged, or not as described, please contact us. We will work with you to resolve the issue in line with your legal rights.

Third-Party Websites and Services

We may provide links to, recommend, or refer you to third-party organisations, websites, services, resources, or helplines where We believe they may be helpful. Unless We clearly state otherwise, this does not mean We endorse or are affiliated with them.

Third-party organisations are responsible for their own information, advice, services, availability, terms, and privacy practices. We are not responsible for the content, accuracy, or actions of any third party.

Sharing and Using Our Content

You are welcome to view, save, print, screenshot, and share our Materials for your own personal use or other non-commercial purposes.

You must not copy, reproduce, modify, sell, licence, or use our Materials for commercial purposes without our prior written permission.

Linking to our Online Services is always welcome. However, you must not copy, embed, or present our Materials, tools, or Online Services in a way that suggests they belong to, or are endorsed by, another person or organisation.

If you would like to use our Materials in another way, please contact us. We are often happy to give permission where it supports our mission.

Some Materials used during our cafés, events, or community spaces may contain personal, sensitive, or confidential information shared by those taking part. Unless We clearly state otherwise, these materials are intended only for those participating in the session and should not be copied, photographed, shared, or published without permission.

Unless stated otherwise, our Online Services and Materials are owned by, licensed to, or used with permission by HRE4U CIC.

Security

We use reasonable technical and organisational measures to help protect our Online Services and the information held within them. However, no website or online service can ever be completely secure.

You must not attempt to gain unauthorised access to, disrupt, interfere with, overload, scrape, reverse engineer, or otherwise misuse our Online Services or systems.

If We believe someone has attempted to misuse our systems or compromise their security, We may suspend or restrict access, share relevant information with appropriate authorities where necessary, and take any other reasonable action available to us.

Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms or your use of our services will be subject to the courts of England and Wales, except where applicable consumer law allows proceedings to be brought elsewhere.

Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as separate from the remaining Terms. The rest of these Terms will continue to apply.

Complaints

We aim to provide a welcoming, supportive, and professional service. If you are unhappy with any aspect of HRE4U or your experience with us, you have the right to make a complaint.

If you would like to make a complaint, please use any of the contact methods listed on our Contact page.

We take all complaints seriously and aim to deal with them fairly, respectfully, and as quickly as reasonably possible.

For full details of how We handle complaints, please see our Complaints Policy.

Raffles, Lotteries, Competitions, Auctions and Prize Draws

We may occasionally run raffles, lotteries, competitions, prize draws, auctions, and other fundraising activities to support HRE4U CIC and our community work.

Each activity may have its own specific rules, entry requirements, eligibility criteria, prizes, and closing dates. By taking part, you agree to those rules in addition to these Terms.

Where applicable, lotteries are operated under HRE4U CIC's Small Society Lottery registration and in accordance with relevant legislation.

For full details, please see our Fundraising Activities Policy.

Events and External Providers

We may organise or host events, workshops, activities, and other sessions delivered by HRE4U CIC or by independent external providers.

Where a session is delivered by an external provider, they are responsible for the content of their session and any advice, guidance, or services they provide. Unless We clearly state otherwise, external providers are independent and are not employees or representatives of HRE4U CIC.

Some events require advance booking and may be subject to eligibility requirements, attendance deposits, ticket limits, or other conditions. These will always be made clear before you complete your booking.

We may change, reschedule, cancel, or refuse bookings where reasonably necessary, including to protect safety, fairness, or the effective running of an event.

For full details of bookings, deposits, cancellations, refunds, attendance, external providers, and event rules, please see our Events Policy.

Contact Us

If you have any questions about these Terms or any of our services, please contact us or email hello@hre4u.co.uk.