You only need to share what feels relevant to what is going on. There is no need for formal wording, and you do not need to tell us more about yourself than is necessary. We recommend keeping things like your full address, workplace or other identifying details to a minimum unless they are genuinely needed. You can read more about how we handle information on our Legal page.

We treat conversations with care and respect your privacy. We only use or record information where it is needed to support you, manage a referral, respond to your message or meet our safeguarding responsibilities. There are limited situations where we may need to share information because of a serious safety or safeguarding concern. You can read more in our safeguarding information.

You can contact us about your mental health, something you're struggling with, finding practical or local support, or simply because you don't know where to start. If we're not the right people to help, we'll do our best to point you towards someone who is.

That's completely fine. You don't need to explain everything perfectly. You can start with what's happening, what you're worried about, or simply tell us that you're not sure what kind of help you need. We can help you work out what to do next.

We'll reply as soon as we reasonably can, but our messages aren't monitored 24/7 and response times can vary. If your situation is urgent, please don't wait for a reply from HRE4U.

HRE4U isn't an emergency service and our messages aren't monitored 24/7. If you need urgent mental health support or you're worried about someone's immediate safety, please visit our Urgent Help page for the quickest appropriate options.

Thank you for thinking of us. There are a few ways you can support HRE4U, including making a financial donation or donating clothes for us to collect and reuse to help raise funds. You can find the different ways to help, including information about clothing donations, on our Donate page.

Not usually. HRE4U works with and signposts to a range of independent organisations. Where another organisation provides support, a referral or an appointment, they remain responsible for their own service unless we clearly say otherwise.