Who We Are

"We", "us", and "our" mean HRE4U CIC and, where the context requires, people authorised to act on its behalf.

HRE4U CIC

Company Number: 16856183

Our Commitment

HRE4U CIC is committed to making our website, community cafés, events, and services as welcoming, inclusive, and accessible as reasonably possible. Accessibility is an important part of everything we do, and we are continually learning, reviewing, and making improvements.

For our website, We aim to work towards the principles of the Web Content Accessibility Guidelines (WCAG) 2.2. As HRE4U continues to grow, we will keep reviewing and improving both our website and our in-person services to help remove barriers wherever reasonably possible.

Website Accessibility Features

We continually review and improve the accessibility of our website. Current features and approaches include:

• Screen reader support: Pages are structured using headings, labels, and meaningful page elements to support screen-reader use wherever possible.
• Alternative text: We aim to provide meaningful alternative text for images that communicate important information.
• Keyboard navigation: Most areas of the website can be accessed and used with a keyboard without requiring a mouse or touchscreen.
• Clear language: We aim to use straightforward, jargon-free language and explain unfamiliar terms where possible.
• Responsive layouts: Pages are designed to work across different screen sizes, including mobile phones, tablets, and desktop computers.
• Readable structure: We use headings, short sections, lists, and clear links to make information easier to find and understand.

We also test parts of the website using keyboard navigation and screen-reader software. These checks are ongoing, and some areas may still need improvement.

Known Limitations

We know that some parts of our website may not yet be fully accessible or may not work equally well for every user.

Known or possible limitations may include:

• occasional layout or spacing issues on certain screen sizes or when text is enlarged
• inconsistent heading structure, labels, or alternative text on some older pages
• areas where colour contrast, focus indicators, or keyboard navigation could be improved
• third-party content, embedded services, documents, or external tools that We do not fully control

We are reviewing these areas as part of our ongoing development and will continue making improvements where reasonably possible.

Accessibility Feedback

If you experience an accessibility barrier, find something difficult to use, or notice something We could improve, please let Us know.

You can contact Us through our Feedback Tab, by emailing hello@hre4u.co.uk, or through our contact page.

If one contact method is not accessible to you, please use whichever method works best. We will always do our best to respond and make reasonable improvements where possible.

Accessibility at Our Café

Our current community café venue is St Faith's Church Hall in Crosby.

The venue has a separate ramped entrance at the rear and accessible toilet facilities.

Where available, We may also be able to offer access to a quieter space. Availability can vary depending on the session, event, and other activities taking place in the building.

People are welcome to attend with a friend, family member, carer, support worker, or another person who helps them feel comfortable and supported.

Dogs, including assistance dogs, are welcome at our café unless there is a clear safety or venue-related reason why this is not possible. Humans are welcome too... but the dogs usually get the most attention.

If you have any accessibility needs or would like to discuss a reasonable adjustment before attending, please contact us. Advance notice can help Us prepare, but it is not required.

Communication and Alternative Formats

We aim to communicate clearly and avoid unnecessary jargon.

Where reasonably possible, We can provide information in a different format, including larger text, plain text, or another accessible format that better meets your needs.

We recognise that not all disabilities or access needs are visible. You will not normally be asked to prove or justify a disability or access need before requesting support or a reasonable adjustment.

Continuous Improvement

Accessibility is an ongoing responsibility. As our website, services, and team develop, We will continue reviewing and improving accessibility wherever reasonably possible.

This policy will be reviewed at least once every 12 months and may be updated sooner where feedback, new guidance, changes to our services, or identified barriers show that improvements are needed.

We're Still Learning

Accessibility is about people, not just guidelines. HRE4U has been designed and built in-house by a very small team, and We know that We will not always get everything right.

We are continually learning, improving, and making changes as HRE4U grows.

If something does not work well for you, is difficult to access, or could be made easier to use, We would genuinely appreciate you telling Us. Your feedback helps Us improve the experience for you and for others who use HRE4U.

If there is a reasonable adjustment We can make on our website, at our café, or during an event, please let Us know. We will always do our best to help.