Who We Are

"We", "us", and "our" mean HRE4U CIC and, where the context requires, people authorised to act on its behalf.

HRE4U CIC

Company Number: 16856183

Our Code of Conduct

We want every HRE4U space to feel calm, welcoming, respectful, and safe. This applies to our website, remote communication, community café, events, activities, and any other service or space connected with HRE4U CIC.

This Code of Conduct explains the behaviour We expect from everyone who uses, attends, supports, delivers, or interacts with our services.

It exists to protect the people who use HRE4U, our volunteers and team members, external providers, visitors, and the wider community.

Respect for Others

Everyone using HRE4U should feel welcome, respected, and treated with dignity. We ask everyone using our services, attending our cafés or events, or interacting with our team to:

• treat others with kindness, patience, and respect
• communicate without abusive, threatening, intimidating, discriminatory, or offensive language or behaviour
• avoid bullying, harassment, hate speech, or targeted personal attacks
• respect personal boundaries and differences of opinion
• be mindful that many people using HRE4U may be vulnerable, distressed, or experiencing difficult circumstances
• help maintain a calm, welcoming, and supportive environment for everyone

We may ask someone to change their behaviour, restrict access to a service, or ask them to leave one of our spaces where their behaviour has, or is likely to have, a negative impact on the safety, wellbeing, or experience of others.

Sexual Harassment and Unwanted Behaviour

Sexual harassment, unwanted sexual behaviour, inappropriate sexual comments, and unwanted physical contact are not accepted within any HRE4U service, space, event, or communication channel.

Everyone must respect personal boundaries and obtain clear consent before physical contact, taking photographs, making recordings, or sharing images or information involving another person.

Concerns may be managed under our Sexual Harassment Policy or our Safeguarding Policy where appropriate.

Looking After Yourself and Others

HRE4U provides information, supportive conversations, community spaces, and signposting. We are not an emergency service, medical provider, counselling service, or crisis service.

To help keep everyone safe, We ask everyone using HRE4U to:

• avoid giving medical, legal, financial, or other professional advice unless you are attending in an official professional capacity
• avoid encouraging self-harm, suicide, violence, illegal activity, or other unsafe behaviour
• avoid sharing graphic or unnecessarily distressing descriptions, images, or content that could cause harm to others
• respect another person's decision not to discuss personal experiences or sensitive topics
• avoid presenting personal opinions, rumours, or misinformation as fact

If you believe someone is in immediate danger or requires urgent medical assistance, please call 999 or contact the appropriate emergency services immediately.

Protecting Privacy

Respecting privacy helps keep everyone safe. We ask everyone using HRE4U to respect personal boundaries and the confidentiality of others wherever possible.

• do not share someone else's private information, conversations, or personal circumstances without their permission
• do not ask for or pressure someone to share their address, telephone number, social media accounts, or other personal contact details
• do not arrange to meet HRE4U volunteers or team members outside official HRE4U activities or services
• be cautious when sharing your own personal information and only share what you feel comfortable sharing
• respect another person's decision to keep information private

We may ask you to stop sharing personal or identifying information where We believe it could place you or someone else at risk. Where necessary, We may also remove or redact information to help protect people's privacy and safety.

Respecting Volunteers, Team Members and Providers

Our volunteers, team members, and external providers are here to support the community within the scope of their role. Unless they are attending in an official professional capacity, they are not acting as therapists, emergency responders, medical professionals, or legal advisers.

• treat volunteers, team members, and providers with kindness, patience, and respect
• respect personal and professional boundaries
• do not pressure anyone to provide support or advice beyond their role
• avoid sharing graphic or unnecessarily distressing content unless it is necessary for safeguarding or obtaining appropriate support
• follow any reasonable instructions given to help keep people safe

Our volunteers, team members, and providers may end a conversation, pause support, or ask someone to leave a session or event where behaviour becomes unsafe, abusive, threatening, or significantly disrupts the experience of others.

Behaviour at Our Cafés, Events and Activities

Everyone attending an HRE4U café, event, workshop, or activity is expected to help keep the environment calm, welcoming, and safe.

• treat everyone with kindness and respect
• follow any reasonable instructions given by volunteers, team members, or providers
• respect the venue, equipment, and property of others
• avoid aggressive, threatening, intimidating, or unsafe behaviour
• help maintain an environment where everyone feels comfortable and supported

Where necessary to protect people or the smooth running of an activity, We may refuse entry, ask someone to leave, or end their participation. Wherever reasonably possible, this will be done calmly, respectfully, and with dignity.

Alcohol, Drugs and Unsafe Items

We do not automatically exclude someone because they appear to be under the influence of alcohol or drugs. Each situation will be considered individually, with the safety and wellbeing of everyone present as the priority.

Someone may be refused entry or asked to leave where their behaviour is unsafe, threatening, significantly disruptive, or prevents the session from operating safely.

Weapons, illegal substances, or other items that may place people at risk must not be brought into HRE4U cafés, events, activities, or services.

Keeping HRE4U Safe

Whether online or in person, everyone using HRE4U must not:

• pretend to be a volunteer, team member, professional, or another person
• knowingly share false, misleading, or harmful information
• attempt to access, interfere with, damage, or misuse HRE4U systems, accounts, tools, or data
• disrupt services, events, conversations, or activities in a way that prevents others from using them safely
• engage in behaviour that may place themselves or others at unnecessary risk

Our Responsibilities

We are committed to providing a welcoming, supportive, and safe environment. As part of this, We aim to:

• treat everyone fairly, respectfully, and without discrimination
• maintain appropriate boundaries and confidentiality in line with our policies
• train and support our volunteers and team members appropriately
• follow our safeguarding procedures where concerns arise
• take reasonable steps to protect the safety and wellbeing of everyone using HRE4U

If This Code Is Not Followed

If someone's behaviour places themselves, another person, or HRE4U at risk, We may take one or more of the following actions:

• ask them to change their behaviour
• end a conversation or activity
• restrict or remove access to part or all of our services
• ask them to leave one of our cafés, events, or activities
• follow our safeguarding procedures where appropriate
• contact the police or another appropriate authority where We believe a criminal offence may have been committed or someone is at immediate risk

Any action taken will always aim to protect the safety, wellbeing, and dignity of everyone involved.

Policy Review

We review this Code of Conduct at least once every 12 months and may update it sooner where feedback, incidents, changes to our services, or new risks show that changes are needed.

This Code should be read alongside our Safeguarding Policy, Sexual Harassment Policy, Privacy Policy, and any additional guidance published for particular services, events, or activities.

Questions or Concerns

If you have any questions about this Code of Conduct, or would like to discuss anything contained within it, please contact Us through our Contact Us page or email hello@hre4u.co.uk.